DFEH guidelines for requesting public records

DFEH records are available to the public, except for cases that are still under investigation. The Custodian of Records holds complaint records for three years and, upon request, will make them available during business hours – Monday through Friday from 8:00am to 5:00pm, excluding holidays.

Make a request for records

Please provide as much detail as possible about the record(s) you want to see. Within 10 days after the request is received, DFEH will confirm that it has the records and what the cost of the request will be. In unusual circumstances, the department may write asking for more information in order to process the request.

You can request records three ways:

  • Via US mail. Send your request to:
    Attention: Custodian of Records
    2218 Kausen Drive, Suite 100
    Elk Grove, CA 95758
    (916) 478-7251
  • Using our online California Civil Rights System (CCRS). All you need is a valid email address and phone number to create an account, then simply click on the Public Records Act Request button on the home screen.
  • Call us

Responses

Public records in electronic form will be released in the format in which they are held. If a record exists in both electronic and hard copy formats, you can select either one.

While the DFEH will disclose identifiable and existing public records, it is not required to create a new record or list from an existing record. And under state law, certain categories of records may be exempt from public disclosure. They are listed here.

Costs

If records are e-mailed to you, there is no cost.

There is a fee of 10 cents per page for hard copies of public records plus the costs of mailing them. You will receive an invoice before your request is processed and DFEH will not provide documents before payment is received.

There may be a fee of $24 per hour if your request requires the Department to compile records or extract information from an electronic record or undertake programming to satisfy your request. Once payment is received we will complete the processing of your request.

You will receive your information or copies 20 days after the DFEH receives payment. Please note that if payment is not received within 30 days, you will have to submit a new request.

Get in touch with DFEH

For general information, get in touch with us:

Accessibility information

If you need help accessing our information because you have a disability, please contact us to arrange an accommodation:

For a translation

DFEH assists anyone who needs a translation into his or her native language: