Skip to Main Content Dispute Resolution Mediation services Mediation is a confidential process facilitated by a neutral third party to help parties in dispute resolve conflict. DFEH voluntary mediation is a free, cost-effective opportunity for parties to quickly resolve a DFEH complaint on their own terms, without going through the investigative process. The Department employs a staff of experienced neutrals, whose exclusive role at the DFEH is to mediate complaints. The Department also provides mandatory dispute resolution services for investigated cases the DFEH intends to prosecute. For more information or to request to mediate a DFEH complaint, please contact the Dispute Resolution Division at Dispute Resolution Online Requests DRDOnlinerequests@dfeh.ca.gov Community conflict services The Department is empowered to act as a “peacemaker” when communities experience conflict or tension relating to discriminatory practices based on the characteristics in the box “Who is protected?” The DFEH mediation services can be made available upon the request of a state or local public body, or upon the request of any person directly affected by a civil rights dispute, disagreement, or difficulty that threatens “peaceful relations” in a community. Additional information is available from the U.S. Department of Justice Community Relations Service. To request DFEH community conflict services, please contact the Dispute Resolution Division at Dispute Resolution Online Requests DRDOnlinerequests@dfeh.ca.gov. Employer assistance Any employer whose employees refuse or threaten to refuse to cooperate with the Fair Employment and Housing Act may file a complaint with the Department asking for assistance through mediation. (Gov. Code, § 12960, subd. (c).) If you are an employer seeking assistance, please submit your contact information and a brief description of the issue you would like to mediate to the Dispute Resolution Division at Dispute Resolution Online Requests DRDOnlinerequests@dfeh.ca.gov. Who is protected? Under California law, DFEH may act as a “peacemaker” to resolve community conflicts or tensions related to discrimination based on these characteristics: Race, color Ancestry, national origin Religion, creed Age – 40+ years Disability, mental and physical Sex, sexual orientation Gender identity, expression Medical condition Genetic information Marital, familial status Answers to FAQs We provide the answers to frequently asked questions about how DFEH mediates complaints or conflicts.