Webinar Refund and Cancellation Policy

Once purchased, webinars cannot be refunded.† If your refund request is due to a scheduling conflict, you may contact Support at ITsupport@dfeh.ca.gov.

Technical Failure

Before purchasing a Webinar please visit the Microsoft Live Meeting support page at http://office.microsoft.com/en-us/live-meeting-help/?CTT=97.† Most technical glitches can be traced to your companyís firewalls, security settings, or other network issues. †Please work with Microsoft Live Meeting and your Information Technology Department to resolve these issues well in advance.† If you need immediate assistance joining a meeting, please contact them at 866-493-2825 or go to www.livemeeting.com/ask.† Support is available 24/7 as part of our license.

  • If technical failure at the purchaserís home or workplace prevents access to the live webinar, the purchaser will be given access to a recording.
  • If the technical failure is the fault of our service provider and the event does not go on as planned, a full refund will be offered.

Scheduling Conflicts

We understand plans can change. Scheduling conflicts may include unexpected meetings or other work obligations, absence from the usual workplace, personal or family illness, jury duty, etc. In these cases, requests for access to the recording will be accepted after the webinar has occurred. The recording is available the next day and for 30 days after the webinar has concluded. Participants who request a recording but was not able to attend the live webinar will not receive a certificate. At this time it is not possible to transfer a registration from one person to another.

Contact Support at ITsupport@dfeh.ca.gov†for assistance.

Reasonable Accommodation