Webinar Refund and Cancellation Policy

Once purchased, webinars cannot be refunded.  If your refund request is due to a scheduling conflict, you may contact Mark Albert, Professional Development Administrator, at mark.albert@dfeh.ca.gov for assistance.

Technical Failure
Before purchasing a Webinar please visit the Microsoft Live Meeting support page at http://office.microsoft.com/en-us/live-meeting-help/?CTT=97.  Most technical glitches can be traced to your company’s firewalls, security settings, or other network issues.  Please work with Microsoft Live Meeting and your Information Technology Department to resolve these issues well in advance.  If you need immediate assistance joining a meeting, please contact them at 866-493-2825 or go to www.livemeeting.com/ask.  Support is available 24/7 as part of our license.

• If technical failure at the purchaser’s home or workplace prevents access to the live webinar, the purchaser will be given access to a recording.
• If the technical failure is the fault of our service provider and the event does not go on as planned, a full refund will be offered.

Scheduling Conflicts
We understand plans can change. Scheduling conflicts may include unexpected meetings or other work obligations, absence from the usual workplace, personal or family illness, jury duty, etc. In these cases, requests for access to the recording will be accepted after the webinar has occurred. The recording is available the next day and for 30 days after the webinar has concluded. Contact hours are still available to the purchaser with the completion of an evaluation form within this 30-day window. At this time it is not possible to transfer a registration from one person to another.

In case of death in the family, unexpected call to military duty, state or national emergency, or natural disaster, every attempt will be made to accommodate the purchaser and/or group. In most cases, access to a recording will be granted and provisions made for the purchaser to claim his/her contact hours.

Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner.  Please allow one business say for our Support Team to get back to you on the issue.  Thank you for purchasing our products.

As a reminder: Only the purchaser is entitled to complete an evaluation form and claim the contact hours. In all instances (except natural disaster), the evaluation form must be completed and contact hours claimed within 30 days after the live webinar date.

Contact Mark Albert, Professional Development Administrator, at mark.albert@dfeh.ca.gov for assistance.

Reasonable Accommodation