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Initial inquiry to Housing 800 number
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Insufficient information to support a potential violation of the law
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Complaint filed, registered, and served*
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Non-jurisdictional cases and those not supporting further inquiry are closed
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Pre-determination resolution explored
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If no provable violation, case closed
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If investigation shows a provable violation, resolution attempted
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Formal conciliation if resolution effort unsuccessful
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If conciliation successful, case closed
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Accusation issued and Administrative Hearing or Lawsuit
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Either party can elect to have the Department litigate in court in lieu of an administrative hearing
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