Webinar Frequently Asked Questions

Before registering for a Webinar please visit the Microsoft Live Meeting support page at http://office.microsoft.com/en-us/live-meeting-help/?CTT=97. Most technical glitches can be traced to your company’s firewalls, security settings, or other network issues. Please work with Microsoft Live Meeting and your Information Technology Department to resolve issues in advance. If you need immediate assistance joining a meeting, please contact Microsoft Live Meeting at
866-493-2825 or go to www.livemeeting.com/ask. Support is available 24/7.

TECHNICAL QUESTIONS

When will I receive my certificate?
Participants who attended the complete training will receive a certificate of participation. The certificate will be sent out in 5-10 business days to the email that the attendee registered with.

Why does my certificate only display my first name?
The login information (Full Name, Company and Email) you provide at the start of the webinar will be used to generate your personalized certificate of participation. Be sure to use the information that you would like reflected on the certificate.

What are the system requirements for LIve Meeting?
You can check the system requirements at Live Meeting System Requirements.

How do I check my system in advance to make sure I can access a DFEH webinar?
You can check your system in advance at: http://go.microsoft.com/fwlink/?LinkId=90703. By clicking on the link you will run a compatibility test that will check if you have the appropriate system to run the presentation. Please check your audio in advance to ensure that you will be able to hear the presentation. If you check your system with the link above and are unable to join the live meeting, please review the possible problems below
or contact MicrosoftLive Meeting at 866-493-2825 or go to www.livemeeting.com/ask.

Do I need to have a microphone to ask questions during the webinar?
No. A microphone is not required because participants are muted and are only allowed to submit written questions during the webinar. You must have computer speakers or a headset properly connected.

Why can I see the PowerPoint but I can’t hear sound?
There are three common issues that prevent users from being able to hear the presentation:

No headset or computer speakers/soundcard. You need computer speakers or a headset. A microphone is not required because participants are muted.
Headset or speakers not connected properly. Make sure your audio is properly connected and not muted. To test, go to YouTube and make sure that you can listen to a video.
Your computer has LiveMeeting “web client” installed and needs to have the “full client” software to use MS Live Meeting computer audio. Download and install the Microsoft Live Meeting Client as opposed to using the web-based client. To download, please click here and select "Run." If it already exists, please click “yes” you want to replace it.

I can’t download the full client software.
You need to download the full client software to listen to a DFEH webinar through your computer audio. Contact your IT administrator because you may need permission to download and install software on your computer or your administrator may need to make changes to your Department’s firewall. Explain that you need to download and install the “full client” software to attend the webinar. Your permissions are set by your IT administrator.

When I try to download the full client software, the error message, “Internet Explorer cannot download join from www.livemeeting.com” pops up.
You need to change your Internet Explorer settings. To resolve this issue, go to Tools-->Internet Options-->Choose the Advanced Tab-->Scroll down to the Security heading. Locate and uncheck the box marked Empty Temporary Internet Files folder when browser is closed (in most cases, this will already be unchecked. If it is unchecked, CHECK IT, hit apply next to cancel, then UNCHECK it again, and hit apply again). Select OK and close all Internet Explorer browsers that are open.

I received my registration information by email but it did not include a conference call number. What is the conference call number?
There is no conference call number. DFEH webinars use computer audio so you must have computer speakers or a headset properly connected.

I can't find the confirmation email with the registration link. How can I get another email sent to me?
Please send an email to webinars@dfeh.ca.gov with your full name and company. Please allow one business day to process your request.

PAYMENT RELATED

I successfully paid for the webinar onllne using a credit card. How long will it take to receive my confirmation email?
You will receive a confirmation email within one business day. If you do not receive an email, the email may be getting filtered or caught in your junk mail or spam folder. Please check your junk mail folder and (1) find the email, (2) right click on the email, (3) select “junk email” and (4) select “add sender to safe senders list.”

I do not want to pay for a webinar online using a credit card, can I pay by check?
Yes. Participants can pay by mail if they mail a check at least 10 days before the day of the webinar. Please make checks payable to "DFEH" and send with a print out of your invoice to:

I mailed a check payment for a webinar but I have not received a link for registration.
Please allow 10 business days from the time you mail your check payment to DFEH for your registration to be processed. You will receive an email confirmation from our webinar team when we have received and processed your check payment. The email will include registration information. If you do not receive an email with a registration link 10 days after your mail your check, please send an email to webinars@dfeh.ca.gov.

I paid for a webinar online using my credit card and I have not received a link for registration.
Please allow 10 business days from the time you mail your check payment to DFEH for your registration to be processed. You will receive an email confirmation when we have received and processed your check payment. The email will include registration information. If you do not receive an email with a registration link, please send an email to webinars@dfeh.ca.gov.

Can I get a refund?
No, webinars are non-refundable. Please refer to the refund and cancelation policy.

Can I pay and register the same day as the training?
No. Registration closes 24 hours before the webinar. If you pay by check, you must mail the check at least 10 days in advance for processing.

Can I register now and pay later?
No. Registration information is emailed to you after your payment is received.

PROGRAM RELATED

Can I request a reasonable accommodation and how do I submit a request?
Yes, you can submit a reasonable accommodation request. Please email your request to webinars@dfeh.ca.gov at least five business days prior to the webinar. You may also submit a request by calling
800-884-1684, Videophone for the DEAF at 916-226-5285 or TTY 800-700-2320.

Does the Sexual Harassment Prevention Training meet the requirements for AB 1392?
Yes.

Network Connectivity Requirements for Live Meeting can be found at http://support.microsoft.com/kb/2312151/en-US. If you have eliminated the issues above and confirmed that your network meets the connectivity requirements, there may be a “proxy system” issue. If your department uses security software such as Web Sense, Web Gateway, IE8, etc. Your IT network team will need to “white list” the LiveMeeting network blocks. If you continue to have problems allowing your employees to access Microsoft Live Meeting, please contact Microsoft Live Meeting at 866-493-2825 or go to www.livemeeting.com/ask. They are as follows:

64.41.193.0/24
209.1.15.0/24
216.34.51.0/24
204.79.188.0/24
216.32.182.0/24
204.176.46.0/24
65.221.5.0/24
204.79.179.0/24
216.32.242.0/24
193.221.113.0/24
194.110.197.0/24